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Cancellation charges:

- More than 24 hours prior to trip start time: 50% charge of total trip cost.

- Equal to / less than 24 hours' prior to trip start time: 100% charge of total trip cost.

Last-minute changes / requests (less than 48 hours prior to trip start time): While Westpoint Coach Pte Ltd will endeavour to make every attemtpt to accommodate last-minute requests, we seek your understanding that such changes cannot be guaranteed.

Punctuality:

A grace period of 15 minutes beyond the stipulated timings will be granted; after which any extension of services will incur charges accordingly:

13 Seater = $50/hour, 24 Seater = $50/hour, 44 Seater = $60/hour

Please do not hesitate to contact us if you require further clarification and your early confirmation will be very much appreciated.

Refund Policy

- For cancellations 48 hours prior to trip start time, there will be a full refund provided.

- For cancellations made between 24 to 48 hours prior to trip start time: 50% charge of total trip cost.

- Equal to/ less than 24 hours prior to trip start time: 100% charge of total trip cost.

- In the event that a cancellation is made by a customer after confirmation of booking, the respective cancellation charges will apply. This includes cancellation due to but not limited to weather changes, prior transportation delays, sickness, and/or change in travel plans.

- Last minute changes/ requests (less than 48 hours prior to trip start time): While Westpoint will endeavour to make every attempt to accommodate last minute requests, we seek your understanding that such changes cannot be guaranteed.